Get details about how we’re keeping you safe, what to expect at each appointment, and other resources to help.


Get Started Today On the Road to Recovery Patient Info

Patient Information

We want you to feel comfortable the moment you enter Handling Physical Therapy. We offer one-on-one physical therapy with a hands-on approach. We will get your initial evaluation scheduled in 24 hours if necessary, so you can get back to feeling like yourself quickly.

Your First Visit

Please complete your paperwork before your visit. In addition, don’t forget to bring your script from your doctor and driver license or ID card. Please wear something comfortable, too.

  • Initial Evaluation Paperwork

Insurance Information

Handling Physical Therapy accepts virtually all major insurances. We would be happy to answer any of your insurance related questions. 

We’ll verify your insurance coverage before your first visit and handle any authorizations or referral, so there won’t be any surprises. We also offer convenient payment methods for co-pays and co-insurance responsibilities. Below is a list of the accepted insurances at Handling Physical Therapy

  • All Workers’ Compensation
  • Auto Insurance
  • Aetna (and all associated plans)
  • Amerihealth Caritas 
  • Blue Cross Blue Shield (and all associated plans)
  • Health Options
  • Cigna
  • Delaware Medicaid
  • Independence Blue Cross
  • Medicare (and all associated plans)
  • Medicare Advantage
  • Railroad Medicare 
  • Tricare
  • United Healthcare

Don’t see your insurance listed? Sometimes the names can be confusing. Just call and we’ll verify for you.

Handling PT Frequently Asked Questions

What does a physical therapist do?
Physical therapists are doctorate-level musculoskeletal experts who specialize in helping people improve their physical function and quality of life. In other words, we work with our patients to help them achieve their goals, and get back to what they we’re doing as fast as possible.

How long will I need PT?
That depends on your injury or the reason you’re seeking care. We’ll work together to develop a personalized treatment plan that takes into account your specific needs, then implement a plan for fast, proven results.

What will happen during my first physical therapy appointment?
At your first appointment, your physical therapist will discuss your injury history and goals, take measurements, and create a plan of care for your recovery.  

Does physical therapy hurt?
Physical therapy shouldn’t be painful, but you may experience some temporary soreness and discomfort as you work towards recovery. If you ever feel pain during a session, immediately let your therapist know.

How long does a physical therapy appointment last?
Initial appointments are typically 30 to 45 minutes; subsequent appointments can vary depending on your injury and stage of healing.

Do I need a physician referral before making an appointment?

No. We offer direct access to physical therapy, which means you can visit us first before seeing a licensed physician.

Which insurances do you accept?
We are in-network with virtually all major insurance companies. If you have specific questions about your particular plan, please give us a call. We’d be happy to answer any questions.

Which payment types do you accept?
We accept cash, checks, and all major credit cards. Please note that copayments and coinsurance will be collected at the time of service.

What should I wear to my sessions?
Wear loose, comfortable clothing that does not restrict your movement in any way. Aim for athletic attire over jeans.

What should I bring to my first PT appointment?

Be sure to bring your completed initial evaluation form and insurance card, along with your drivers license or ID card. We can also provide initial paperwork at the start of your appointment as well.

How early should I arrive for my first appointment?

We ask that all new patients arrive 15 minutes before their appointment to complete any remaining paperwork.

What conditions do you treat?

We basically treat all types of injuries and conditions. From acute to chronic and everything in between, we’ve got you covered.

Do you treat auto or work comp injuries?

Absolutely. In fact, it is another one of our specialties. Call today for an appointment.

My doctor recommended physical therapy, do I have a choice of where to go?

Without a doubt. It’s your choice where to go to physical therapy. Your script may even have another physical therapy practice’s name on it. That doesn’t matter. Simply bring in your script and we will get you started. 

Do you provide Telehealth Services?

Yes, Telehealth appointments are currently possible at Handling Physical Therapy. Your health and safety are important to us.

Do you treat children?

Yes, we treat patients of all ages. Please call our office with any questions or concerns.

Do you have appointments available on the weekend?

Saturday hours are currently available, however, we try not to schedule new appointments during those times. There are some insurance limitations as well.

Who should I contact with a billing question?

The staff at Handling Physical Therapy should be able to answer most of your billing questions. However, since day one at HPT, we have partnered with another great small business named Health Care Practice Management. Their phone number is 302-633-5840, specifically Lisa Fredd at extension 302.

Do you treat patients outside of New Castle?

Yes. We treat patients from New Castle and the surrounding communities in Delaware including, but not limited to Newark, Bear, Glasgow, and Wilmington.


Appointments within 24-48 hours available with no referral required

In Delaware, a physical therapist may treat a person for up to 30 days from the date of the first visit without a script from a doctor. After 30 days, the patient must be seen by a licensed physician. If you have Medicare or Medicaid, you must have a PT script from a licensed physician before your initial appointment. Your insurance benefits will be verified prior to your first visit.